--- title: Why does it show E-Materai (Electronic Stamp Duty) failed? description: In this article we will discuss how e-materai (electronic stamp duty) works, how the payment for e-materai works, and how to tackle e-materai failed issue in Peakflo. --- [Skip to content](https://help.peakflo.co/why-does-it-show-e-matarai-failed#main-content) [![PEAKFLO LOGO GRAM\_NO BG-1](https://help.peakflo.co/hs-fs/hubfs/PEAKFLO%20LOGO%20GRAM_NO%20BG-1.png?width=117&height=30&name=PEAKFLO%20LOGO%20GRAM_NO%20BG-1.png)](https://peakflo.co/) - [Go to Customer Portal](https://help.peakflo.co/tickets-view) - [Go to peakflo.co](https://peakflo.co/) Open main navigation Close main navigation - [Go to Customer Portal](https://help.peakflo.co/tickets-view) - [Go to peakflo.co](https://peakflo.co/) Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.peakflo.co/?hsLang=en) 2. [Accounts Receivable](https://help.peakflo.co/accounts-receivable?hsLang=en) 3. [Invoice Management](https://help.peakflo.co/accounts-receivable?hsLang=en#invoice-management) # Why does it show E-Materai (Electronic Stamp Duty) failed? ## In this article we will discuss how e-materai (electronic stamp duty) works, how the payment for e-materai works, and how to tackle e-materai failed issue in Peakflo. **Table of Content** [How does e-matarai work?](https://help.peakflo.co/why-does-it-show-e-matarai-failed#step1) [How does payment for e-materai work?](https://help.peakflo.co/why-does-it-show-e-matarai-failed#step2) [Why e-materai sync failed and how to fix it?](https://help.peakflo.co/why-does-it-show-e-matarai-failed#step3)   At the time of Peakflo account setup, depending on your invoicing requirements and company location, the Peakflo team can set up and customize your invoices. Please contact [support@peakflo.co](mailto:support@peakflo.co) to enable E-Materai (Electronic Stamp Duty) for your account. ### How does e-matarai work? E-Materai, also known as Electronic Stamp Duty, is a digital form of stamp duty that is required for transactions in Indonesia for invoices amounting to more than IDR 5,000,000. In Peakflo, ensure that your account is enabled to use E-Materai stamping for accounts receivable invoices. Now, once you issue an invoice, you can [send it for approval](https://help.peakflo.co/how-to-set-up-approval-policies?hsLang=en) or share it with customers using [automated workflows](https://help.peakflo.co/how-do-i-create-or-edit-a-workflow?hsLang=en). In the invoice PDF, you will see an E-Materai (Electronic Stamp Duty) automatically attached. Check the example below: ![Screenshot 2024-03-05 at 11.23.41 in the morning-1](https://help.peakflo.co/hs-fs/hubfs/Screenshot%202024-03-05%20at%2011.23.41%20in%20the%20morning-1.png?width=450&height=606&name=Screenshot%202024-03-05%20at%2011.23.41%20in%20the%20morning-1.png) **Recommended Read:** [How to issue invoices with E-Materai (Electronic Stamp Duty) in Peakflo?](https://help.peakflo.co/how-to-issue-invoices-with-e-materai-electronic-stamp-duty-in-peakflo?hsLang=en) ### How does payment for e-materai work? To avail e-materai for invoicing, set up your Accounts Payable Wallet by contacting [support@peakflo.co](mailto:support@peakflo.co) and top up your wallet by following the steps in **[this link](https://help.peakflo.co/how-to-top-up-your-ap-wallet?hsLang=en). **Once the AP wallet is set and topped up, Peakflo can procure e-materai invoices for your company.  When you issue an invoice, Peakflo will automatically deduct the e-materai cost (10,000 IDR per stamp) from your AP wallet (which supports top-up). The e-materai stamp will then be attached to the invoice PDF automatically for invoices amounting more than IDR 5,000,000. If the deduction is successful, Peakflo will move the invoice to the "**In Progress**" status. In the invoice Timeline, you will be able to see "**eStamp Sync Successfu**l" and the "**In Progress**" status. ![Untitled-2-1](https://help.peakflo.co/hs-fs/hubfs/Untitled-2-1.png?width=450&height=378&name=Untitled-2-1.png) If the deduction fails, Peakflo will return the invoice to "**Draft**" status and will show an error message, "**eStamp Sync Error**". This error message can be seen in the invoice Timeline. ![Untitled-Mar-14-2024-11-39-09-4862-PM](https://help.peakflo.co/hs-fs/hubfs/Untitled-Mar-14-2024-11-39-09-4862-PM.png?width=450&height=317&name=Untitled-Mar-14-2024-11-39-09-4862-PM.png) ### Why did the e-materai sync fail and how to fix it? Here we will discuss a few scenarios in which e-matarai sync fails: **1. Fee rule not fount:** This happens when e-materai fee is not configured. To fix the issue and set up a fee rule, contact Peakflo support at [support@peakflo.co](mailto:support@peakflo.co) ![Untitled-3-1](https://help.peakflo.co/hs-fs/hubfs/Untitled-3-1.png?width=450&height=398&name=Untitled-3-1.png) **2. Wallet not configured:** This error means that your AP Wallet is not properly set up in Peakflo. To fix the issue and enable AP Wallet, contact Peakflo support at [support@peakflo.co](mailto:support@peakflo.co) ![Untitled-4-2](https://help.peakflo.co/hs-fs/hubfs/Untitled-4-2.png?width=450&height=429&name=Untitled-4-2.png) **3. Insufficient balance:** This error means that the e-materai fee is more than the AP wallet fund. To fix the issue, top-up your AP Wallet and re-approve the invoice.  ![](https://help.peakflo.co/hs-fs/hubfs/Screenshot%202025-03-13%20at%207-53-24%E2%80%AFAM-png.png?width=600&height=432&name=Screenshot%202025-03-13%20at%207-53-24%E2%80%AFAM-png.png) **Recommended Reads:** - [How to top-up your AP wallet?](https://help.peakflo.co/how-to-top-up-your-ap-wallet?hsLang=en) - [How to approve and e-sign invoices](https://help.peakflo.co/how-to-approve-and-e-sign-invoices?hsLang=en)   - [New to Peakflo?](https://help.peakflo.co/new-to-peakflo?hsLang=en) - [Accounts Payable](https://help.peakflo.co/accounts-payable?hsLang=en#main-content) - [Getting Started](https://help.peakflo.co/accounts-payable?hsLang=en#getting-started) - [Rules](https://help.peakflo.co/accounts-payable?hsLang=en#rules) - [Approval Workflow](https://help.peakflo.co/accounts-payable?hsLang=en#approval-workflow) - [Custom Fields](https://help.peakflo.co/accounts-payable?hsLang=en#custom-fields) - [Vendors](https://help.peakflo.co/accounts-payable?hsLang=en#vendors) - 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