Why did the file upload via SFTP fail?

SFTP file upload may fail due to the reasons mentioned below:

1. Invalid File Format

When you send a file through SFTP, the software will check if the file format is correct. If it's not, it will notify you with an error message and the failure reason. Here is an example below.

The error could be due to extra spaces or special characters such as quotations, inverted commas, etc.

You can check the error reason from the email, make necessary changes to the file, and retry upload.

2. Invalid Customer

When you mass upload invoices via SFTP, the system will check if the customer's details are present in Peakflo. If the customer's details are missing, the system will notify you with an error message explaining why it failed. Here's an example below:

You can check the attached file for errors related to "Invalid Customer" information.


To fix this issue, first, update the customer's details in Peakflo. Once customers are added, re-upload the invoice file via SFTP.