How can I send ad-hoc emails and SMS to customers?

Now you can send ad-hoc emails, SMS, and WhatsApp messages with customizable texts straight from Peakflo! 

1. Go to Customers under the Receivables tab and click on the name of the customer to whom you'd like to send the message. 

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2. At the bottom, you'll see the buttons to Send EmailSend SMS, and Send WhatsApp. Click one of the buttons based on the channel you'd like to send the message from. 

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Let's take a look into how the ad-hoc communication looks like via email.


As for sending an email, the user interface looks and functions the same as other email services. 

You don't need to worry about the contact addresses. Peakflo will pre-fill the recipients by tagging the members of the assigned organization. You can remove by clicking the X button or add by typing a new address.

You can add CC and BCC by simply switching the toggle button. 

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For the messaging, fill in the subject and body fields with a pre-made template that you can customize or create from scratch. 


Insert placeholders and write a professional email faster. You can use placeholders to auto-fill any necessary information, from recipient name to invoice number, which you can find here.

Once you're sure of everything, click Send Email


The action will also be recorded in the timeline for better visibility of communications. 



As for sending a SMS, you can simply add phone numbers in the To section by click the drop down menu.

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Add your message and then click on "Send SMS".

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Enable WhatsApp to use this feature. Learn how to do that here: How to set up your WhatsApp for Business?

You can either your personal number or the business numner to message the customer. 

Select the phone number to whom you want to send the message from the drop down.

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Type in your message and click on "Send".

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