What does the error message "Company COA config not complete" mean?

Cause:

You encountered the error message: FAILURE REASON: Company COA config not complete: funding account=undefined, payable bank=undefined

This error occurs when there is an incomplete Chart of Accounts (CoA) configuration for the tenant. It means the "Peakflo Wallet" is not configured in the CoA for the tenant.

Resolution

Follow the steps below to resolve the issue:

1. Cancel the Sync:

To resolve the issue reach out to Peakflo's support team at support@peakflo.co and we will help you to cancel the sync with Netsuite.

2. Set Up Peakflo Wallet in CoA:

Follow the steps mentioned in "How to do account mapping in Peakflo?" to configure the CoA and set up the Peakflo Wallet.