Why can't I find the contact when creating a credit note or invoice?


This error occurs when attempting to create new invoices or credit notes for a vendor or supplier that has been archived in Xero. Archiving a contact in Xero removes them from active use but retains their information for reference. However, archived contacts cannot be used for new transactions until they are un-archived.


To resolve this issue, follow these steps:

  1. In Xero, locate the archived vendor or supplier.
  2. Restore the vendor to un-archive them and make them available for use.
  3. Initiate a resync with Peakflo which will enable you to create new invoices or credit notes for the restored contact.