What to do when the payment amount exceeds the amount outstanding on a document?

Cause:

This error occurs when a user manually makes a partial payment inside Xero, resulting in the payment amount exceeding the outstanding amount on the document.

Resolution:

The issue can be fixed in two ways:

1. Ignore the Sync: If the payment has been correctly recorded in Xero and the overpayment is intentional, you can ignore this sync error. 

2. Undo the Xero Changes: You can undo the changes made in Xero, and then Peakflo will be able to sync the transaction correctly.