I can't login, what should I do?

Unable to log in and cannot access any data in Peakflo? Here are the ways to solve that:

1. Login with Single Sign-On (SSO) feature

2. Reset Password Yourself

3. Ask Admin to Send Reset Password Email

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Log in with the Single Sign-On (SSO) feature

If you have a single sign-on feature enabled in your Peakflo, then you can easily log in to Peakflo without requiring a password. All you need to do is choose enter your email address in the Peakflo login page.

Then select the email id for your Peakflo account from the "Sign in with Google" pop-up.

 

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Reset Password Yourself

1. Check your credentials again, perhaps there's a typo or you're using the wrong email. 

2. If the credentials are inputted correctly and you still cannot log in, then enter your email correctly and click on Next.


3. Here you can click on the "Reset Password" option and an email will be sent to your email address.


4. Go to your email, where you will find an email from Peakflo for resetting your password. Open the email and click on the link.


5. You will be redirected to a new page, where you can set a new password.



6. Click on Save and you will have a new password to log in to Peakflo.

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Ask Admin to Send Reset Password email

• You could ask your team partner, leader, or admin to help fix this for you. 

• They can go to Settings → Users → and look for your email.

• Once a popup appears, admins can go to the "Password" tab and click on the "Send password reset email".
  
• A dialogue box will appear, admins need to click on "Yes" to proceed.
  
• A password reset email will be automatically sent out. Follow the same steps above (steps 4 through 6) to reset the password.

 

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