Unable to log in and cannot access any data in Peakflo? Here are the two ways to solve that:
1. Reset Password Yourself
2. Ask Admin to Send Reset Password Email
Reset Password Yourself
1. Check your credentials again, perhaps there's a typo or you're using the wrong email.
2. If the credentials are inputted correctly and you still cannot log in, then enter your email correctly and click on Next.
![Screenshot 2024-04-02 at 8.31.59 PM](https://help.peakflo.co/hs-fs/hubfs/Screenshot%202024-04-02%20at%208.31.59%20PM.png?width=450&height=341&name=Screenshot%202024-04-02%20at%208.31.59%20PM.png)
3. Here you can click on the "Reset Password" option and an email will be sent to your email address.
![Screenshot 2024-04-02 at 8.34.11 PM](https://help.peakflo.co/hs-fs/hubfs/Screenshot%202024-04-02%20at%208.34.11%20PM.png?width=450&height=332&name=Screenshot%202024-04-02%20at%208.34.11%20PM.png)
4. Go to your email, where you will find an email from Peakflo for resetting your password. Open the email and click on the link.
![Screenshot 2024-04-02 at 8.39.15 PM](https://help.peakflo.co/hs-fs/hubfs/Screenshot%202024-04-02%20at%208.39.15%20PM.png?width=600&height=304&name=Screenshot%202024-04-02%20at%208.39.15%20PM.png)
5. You will be redirected to a new page, where you can set a new password.
![Screenshot 2024-04-02 at 8.42.39 PM](https://help.peakflo.co/hs-fs/hubfs/Screenshot%202024-04-02%20at%208.42.39%20PM.png?width=600&height=304&name=Screenshot%202024-04-02%20at%208.42.39%20PM.png)
6. Click on Save and you will have a new password to log in to Peakflo.
Ask Admin to Send Reset Password email
- You could ask your team partner, leader, or admin to help fix this for you.
-
They can go to Settings → Users → and look for your email.
- Once a popup appears, admins can go to the "Password" tab and click on the "Send password reset email".
- A dialogue box will appear, admins need to click on "Yes" to proceed.
- A password reset email will be automatically sent out. Follow the same steps above (steps 4 through 6) to reset the password.
If the issue persists, please contact us at support@peakflo.co.
Note: As a security concern, Peakflo users are logged out automatically upon 20 minutes of inactivity.