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I can't login, what should I do?

Unable to log in and cannot access any data in Peakflo? Here are the two ways to solve that:

1. Reset Password Yourself

2. Ask Admin to Send Reset Password Email

Reset Password Yourself

1. Check your credentials again, perhaps there's a typo or you're using the wrong email. 

2. If the credentials are inputted correctly and you still cannot log in, then enter your email correctly and click on Next.
Screenshot 2024-04-02 at 8.31.59 PM

3. Here you can click on the "Reset Password" option and an email will be sent to your email address.
Screenshot 2024-04-02 at 8.34.11 PM

4. Go to your email, where you will find an email from Peakflo for resetting your password. Open the email and click on the link.
Screenshot 2024-04-02 at 8.39.15 PM

5. You will be redirected to a new page, where you can set a new password.

Screenshot 2024-04-02 at 8.42.39 PM

6. Click on Save and you will have a new password to log in to Peakflo.

Ask Admin to Send Reset Password email

  • You could ask your team partner, leader, or admin to help fix this for you. 
  • They can go to Settings Users → and look for your email.

  • Once a popup appears, admins can go to the "Password" tab and click on the "Send password reset email".
    Screenshot 2024-04-02 at 8.49.34 PM
  • A dialogue box will appear, admins need to click on "Yes" to proceed.
    Screenshot 2024-04-02 at 8.53.17 PM
  • A password reset email will be automatically sent out. Follow the same steps above (steps 4 through 6) to reset the password.


If the issue persists, please contact us at support@peakflo.co.

Note: As a security concern, Peakflo users are logged out automatically upon 20 minutes of inactivity.

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