Follow the below steps to send e-mail to your customers from your own domain (eg. richard@xyz.com)
1. Go to Settings > E-mail configuration.
2. Choose the option Use your own domain to send e-mails and input the domain you'd prefer to send e-mails from in the text box. Then, click next.
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3. Now, go to your DNS server and install the CNAME records displayed to complete the process.
Here's a list of help centre articles from popular DNS providers on how to install CNAME records on their platform:
GoDaddyCloudflare
Infoblox
4. Configure the MX record for receiving emails through SendGrid Inbound Parse.
If you want to receive emails on your custom domain through Peakflo, configure an MX record for the relevant subdomain in your DNS provider.
- Go to the MX Records section of your DNS provider.
- Create a new MX record for the subdomain you want to use for receiving emails.
- Set the Priority to
10. - Set the Mail Server to
mx.sendgrid.net. - Save the record.
For example:
| Host | Type | Priority | Mail Server |
|---|---|---|---|
parse |
MX | 10 |
mx.sendgrid.net |
Important: Use a dedicated hostname for inbound email parsing. Do not change this MX record after configuring it, as doing so can prevent the hostname from receiving emails.
For detailed instructions, refer to Twilio SendGrid's guide on configuring the Inbound Parse webhook.
6. Once you've installed the CNAME and MX records, click Check DNS Configuration.
If you get the message 'Domain validated successfully' upon clicking 'Check DNS Configuration ', your custom domain is validated and you can now start using your registered E-mail address to send e-mails.