Do you want your workflows to always go to the right people? Do you need to make sure contact details are up-to-date? Then actively managing your content list is crucial.
Here's what you need to know:
A contact is a person within your customers' companies whom you will be communicating with directly.
To see the contacts you have for a specific customer, go to Customers and click on a customer that you're looking for. Once you're in the timeline, go to the Contacts tab.
You'll see that some of the users here have the Main contact badge, which means they've been added to the main contact recipient list.
To add a new contact, simply click the 'New Contact' button in the right-hand corner of the 'Contacts' tab. Here you will be able to choose whether a contact is a 'Main Contact'. If you don't check the 'Main Contact' box, then the new contact will be added to the 'Other Contacts' and 'All Contacts' lists.
Make sure that their email and phone numbers are correct. Do not forget to select their position in the company.
Uploading contacts in bulk
Sometimes you will want to add 100s of new contacts and you don't want to do that one by one. To make bulk uploads, go to 'Mass Upload Customer Names' in settings.
Here you'll be able to upload a new file. The system will not delete the old contacts but will modify any contacts with the same unique identifiers. Learn more about uploading contacts here.
If you have any trouble, contact email@example.com.