Cause:
You encountered the error message: USER_ERROR You must enter at least one line item for this transaction.
This error message occurs when attempting to process a transaction without any line items. It can happen in the following scenarios:
- For Bills: No Chart of Accounts (CoA) is selected on the line items of the bill.
- For Bill Payments: The bill has been paid manually in NetSuite, causing a mismatch during the sync.
Resolution:
1. For bills / expense reports, check CoA selection:
Ensure that a Chart of Accounts (CoA) is selected for each line item on the bill or expense report. If any line item is missing a CoA, add the appropriate account and save the changes.
2. For bill payments, verify payment status in NetSuite:
Check if the payment for the bill has been completed manually inside NetSuite. If the payment is confirmed to be complete, cancel the sync attempt in Peakflo to prevent further errors.
By following these steps, you can resolve this error and successfully process transactions.
If you require further assistance or encounter any difficulties, please contact our support team at support@peakflo.co for help.