--- title: Portal Pelanggan Peakflo description: 2. Bagaimana cara mengajukan sengketa dari customer portal Peakflo? Untuk mengajukan sengketa, klik ikon 'komentar' yang berada di sebelah kanan dari detail invoice. Klik "ajukan sengketa". Pilih alas --- [Skip to content](https://help.peakflo.co/portal-pelanggan-peakflo#main-content) [![PEAKFLO LOGO GRAM\_NO BG-1](https://help.peakflo.co/hs-fs/hubfs/PEAKFLO%20LOGO%20GRAM_NO%20BG-1.png?width=117&height=30&name=PEAKFLO%20LOGO%20GRAM_NO%20BG-1.png)](https://peakflo.co/) - [Go to Customer Portal](https://help.peakflo.co/tickets-view) - [Go to peakflo.co](https://peakflo.co/) Open main navigation Close main navigation - [Go to Customer Portal](https://help.peakflo.co/tickets-view) - [Go to peakflo.co](https://peakflo.co/) Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.peakflo.co/?hsLang=en) 2. [Accounts Receivable](https://help.peakflo.co/accounts-receivable?hsLang=en) 3. [Customer Portal](https://help.peakflo.co/accounts-receivable?hsLang=en#customer-portal) # Portal Pelanggan Peakflo 1\. Bagaimana cara menanggapi pengingat dari Peakflo? Klik tiga titik yg berada di kiri email. Pilih tombol **"Balas ke semua"** ![Screen Shot 2023-08-15 at 13.09.26](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.09.26.png?width=600&height=254&name=Screen%20Shot%202023-08-15%20at%2013.09.26.png) 2\. Bagaimana cara mengajukan sengketa dari customer portal Peakflo? Untuk mengajukan sengketa, klik ikon 'komentar' yang berada di sebelah kanan dari detail invoice. ![Screen Shot 2023-08-15 at 13.26.42](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.26.42.png?width=450&height=415&name=Screen%20Shot%202023-08-15%20at%2013.26.42.png) Klik "ajukan sengketa". ![Screen Shot 2023-08-15 at 13.28.58](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.28.58.png?width=450&height=478&name=Screen%20Shot%202023-08-15%20at%2013.28.58.png) Pilih alasan sengketa dari daftar dan tambahkan deskripsi sengketa. Lampirkan dokumen pendukung dan klik "ajukan sengketa" ![Screen Shot 2023-08-15 at 13.24.47](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.24.47.png?width=450&height=392&name=Screen%20Shot%202023-08-15%20at%2013.24.47.png)   ![Screen Shot 2023-08-15 at 13.24.57](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.24.57.png?width=450&height=385&name=Screen%20Shot%202023-08-15%20at%2013.24.57.png) 3\. Bagaimana cara memberikan pertanyaan dari customer portal dan membalas pesan dari email? Jika Anda memiliki pertanyaan, klik ikon 'komentar' di ujung kanan dari detail invoice. ![Screen Shot 2023-08-15 at 13.26.42-1](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.26.42-1.png?width=450&height=415&name=Screen%20Shot%202023-08-15%20at%2013.26.42-1.png) Untuk menanyakan pertanyaan, klik tombol "Tanyakan pertanyaan". ![Screen Shot 2023-08-15 at 13.28.51](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.28.51.png?width=450&height=427&name=Screen%20Shot%202023-08-15%20at%2013.28.51.png) tambahkan detail pertanyaan, dan klik "ajukan pertanyaan". ![Screen Shot 2023-08-15 at 13.24.14](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.24.14.png?width=450&height=245&name=Screen%20Shot%202023-08-15%20at%2013.24.14.png) Account executive Anda akan mendapatkan notifikasi secara instan. Anda dapat merespon Account executive Anda dengan klik tiga titik di bagian kiri email dan memilih "balas ke semua". ![Screen Shot 2023-08-15 at 13.36.37](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.36.37.png?width=450&height=345&name=Screen%20Shot%202023-08-15%20at%2013.36.37.png) 4\. Bagaimana cara mengunggah bukti pembayaran lewat customer portal? Di portal, Anda dapat mengunggah bukti pembayaran lewat tombol "+Bukti pembayaran". ![Screen Shot 2023-08-15 at 13.26.57](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.26.57.png?width=450&height=425&name=Screen%20Shot%202023-08-15%20at%2013.26.57.png) Setelah mengunggah bukti pembayaran,  klik "unggah bukti pembayaran". ![Screen Shot 2023-08-15 at 13.25.38](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.25.38.png?width=450&height=434&name=Screen%20Shot%202023-08-15%20at%2013.25.38.png) Pengirim invoice akan menerima notifikasi ketika bukti pembayaran atau pajak telah diunggah. 5\. Bagaimana cara mengunggah bukti pembayaran pajak dari customer portal? Di portal, Anda dapat mengunggah bukti pembayaran lewat tombol "+Bukti pembayaran pajak". ![Screen Shot 2023-08-15 at 13.27.05](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.27.05.png?width=450&height=493&name=Screen%20Shot%202023-08-15%20at%2013.27.05.png) Setelah mengunggah bukti pembayaran,  klik "unggah bukti pembayaran pajak". ![Screen Shot 2023-08-15 at 13.25.58](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2013.25.58.png?width=450&height=451&name=Screen%20Shot%202023-08-15%20at%2013.25.58.png) Pengirim invoice akan menerima notifikasi ketika bukti pembayaran atau pajak telah diunggah. 6\. Bagaimana cara mengganti bahasa dari Bahasa Inggris ke Bahasa Indonesia di portal pelanggan? Untuk mengganti bahasa, klik tombol "English" di pojok kanan portal pelanggan. ![Screen Shot 2023-08-15 at 15.11.57](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2015.11.57.png?width=450&height=508&name=Screen%20Shot%202023-08-15%20at%2015.11.57.png) Klik opsi "Bahasa Indonesia" untuk mengganti antarmuka menjadi Bahasa Indonesia. ![Screen Shot 2023-08-15 at 15.12.01](https://help.peakflo.co/hs-fs/hubfs/Screen%20Shot%202023-08-15%20at%2015.12.01.png?width=450&height=355&name=Screen%20Shot%202023-08-15%20at%2015.12.01.png)   - [New to Peakflo?](https://help.peakflo.co/new-to-peakflo?hsLang=en) - [Accounts Payable](https://help.peakflo.co/accounts-payable?hsLang=en#main-content) - [Getting Started](https://help.peakflo.co/accounts-payable?hsLang=en#getting-started) - [Rules](https://help.peakflo.co/accounts-payable?hsLang=en#rules) - [Approval Workflow](https://help.peakflo.co/accounts-payable?hsLang=en#approval-workflow) - [Custom Fields](https://help.peakflo.co/accounts-payable?hsLang=en#custom-fields) - 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