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How to upload customer names?

You can upload your customer names to Peakflo manually with the help of a spreadsheet template by following the below steps.


Before getting started, ensure you've invited your team members and assigned them admin or account manager roles.

 

To add team members

  1. Go to Settings -> User and click Add User that's on the right side of the screen.
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2. Next, enter the details of the team member that you want to invite in the Create User box.

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While defining a team member's role, do note that account managers will have access only to the customers that are assigned to them. Whereas an administrator can access all customer data.

3. If you have multiple companies in your Peakflo access, select the companies this user will have access to from the Set Tenants drop-down list.

Tenants

4. Once you've set tenants, you can tick the checkbox if you want this user to be the default account manager for all new customers to be added to your account.

Set as default account manager_25. You can also make the user, active or inactive by using the toggle switch on the top right corner.

Active User6. Once you've entered the user details, click save and close. The invited user will receive an email invite to join your Peakflo account.

Save and Close

Follow these steps if you have fewer customer names to upload

 

 

In case you don't currently use any accounting software and want to add your customers to Peakflo one by one, you can upload their data in a few simple steps. We suggest this option for users who wish to start using Peakflo with fewer customers.

1. Go to Customers and click Create Customers.

Billing_Add Customer_3_edited

2. In the Add customer box info tab, enter your customer's info details. 

Billing_Create Customers

Do note that

Since you’re the first member of your team to sign up, you will be assigned as the account manager by default to this customer.

Workflows help streamline your entire accounts receivable process by eliminating mundane tasks, triggering personalized, multi-channel reminders, and keeping all stakeholders aligned.

The customer ID can be a number you've already set in place for them in your system, or it can be a new number. The customer ID helps avoid creating duplicate customers' entries with similar names.

To find the Customer ID, check out this link.

3. Once you’ve entered the customer info details, please move to the address tab, enter their address details, and click save.

Billing_Create Customers_2

Follow these steps if you have a high volume of customer names to upload

 

 

1.  Download a copy of the customer upload template in .XLSX or .CSV format and fill in the details required.

Sheet image

  • Enter a random unique number in the customerId row, ensure it's not repeated. 
  • In the customerName column, enter the name of all the customers you want to Upload to Peakflo.
  • In the accountManagerEmail column, enter the email ID of your team member who will be assigned against the customer. Ensure the team member has joined your Peakflo account.

2. Once you've entered all the details, delete the mandatory and the field description column. Your spreadsheet should be like this.

Sheet image_2

3. Next, go to Settings -> Upload Customer Names and click Upload Customer Names to upload your spreadsheet.

Billing_Download Upload Customer Files

4. After uploading the customer file, if the status is displayed as Completed with errors, click on the line item to view the list of errors.

Completed with errors_2

5. In the Upload details box, you will come across the list of errors and their line numbers for easy identification of the spreadsheet.

Completed with errors_3

Some of the common errors that you could come across are

  • If the error message is must be a valid email - Check if the entered email address has any typographical errors. This error can also show up if you didn't delete the mandatory and field description row.
  • If the error message is Can't find account manager by email - Ensure the account manager's email id is added to your Peakflo account as a user.
  • If the error message is not allow to be empty or does not contain required value(s) - Check if you've left any fields empty under the mandatory columns

6. Once you’ve fixed the errors, re-name and re-upload the file to complete a successful customer file upload which will be marked with the status Completed.

Completed